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Shipping

Shipping

All Orders Are Normally Shipped Within 48 Hours.  

Please note we have several warehouses and will dispatch your order based on stock availability and quickest delivery potential.

FREE shipping on orders with subtotals over $99* to USA ONLY

To take advantage of FREE Super Saver Shipping:

1. Place products with a subtotal of at least $99 of Tachyon products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single US address.
4. Select Free Shipping as your shipping method.
5. Place your order, and enjoy the free shipping!

*The Fine Print: 

*The order subtotal is the order amount before any tax, coupon codes or special discounts.
* Cancelling items, special shipping instructions or requests for premium shipping services may disqualify from free
   shipping.
* Applies only to orders with a subtotal of at least $99 of qualifying merchandise.
* Applies to EC and U.S. delivery addresses in all 50 states. Some restrictions may apply for unusually large or heavy
   shipments.
* Applies to APO/FPO addresses when using a United States ZIP Code only.
* ATTI reserves the right to choose the delivery service.
* May be used in conjunction with a promotion code, unless promo code or cancelled items drops order total below $99.
* We reserve the right to change or discontinue this offer at any time. 
* We reserve the right, at our sole discretion, to ship your order from any of our logistical warehouses.  

Coupon Codes and Gift Certificates: Only one Coupon Code may be used in an order. Multiple Gift Certificates may be used in one order.

Product Returns Policy:

Retail Customers may return used or unused products for any reason within 30 days of purchase for a full refund.
Products within 30 - 60 days of purchase may be returned for a store credit. Empty bottles, jars or other product containers will not be accepted for credit or refund.

Retail International Customers may return used or unused products for any reason within 30 days of purchase for a full refund.  Products within 30 - 60 days of purchase may be returned for a store credit. Empty bottles, jars or other product containers will not be accepted for credit or refund. International customer are responsible for all return postage. 

Professional Discount Customers (distributors) may only return unused, resalable products in their original packaging within 30 days of purchase, and will be given an account credit only. No cash, check or credit card refunds. If the returned product is used, damaged, or defective, no exchange will be offered.

Professional Discount Customers Close-out Sale Items Policy:  No returns or exchanges allowed on any closeout items.

Returning a product or an order:

1. Log into your customer account and click on My Account in the upper left above the Tachyon logo.
2. Go to Completed Orders, then click Return Item(s) next to the item you wish to return.
3. Fill out the following items on the return request:

  • Quantity to return
  • Reason for return
  • Return action
  • Comments

4. Click Submit Return Request. We will reply within 48 hours (excluding weekends) with specific instructions on how and
    where to return the item.

5. Returns received without a return authorization will be charged a 20% restocking fee.

6. Please allow two weeks for refunds or store credits for returned items to be processed.

Canceling or changing orders: 

Please be aware that we strive to ship all orders within 24 hours of receiving them (weekends excluded). Please contact us promptly if you need to cancel or change an order. European customers, please note that due to time differences between our corporate headquarters in California and our shipping center in the Netherlands your order may have been shipped several hours before our customer service office opens in the morning.

How to Track Your Shipment – USA Warehouse Customers

If your order number starts with a 4 it was shipped from the USA Warehouse. Please follow these steps to get tracking information on your shipped orders:

  1. Log into your account and you will land on the My Account page. Click on View Order Status in the left column under Manage My Account.
  2. Locate the order that you want to track. If your order has been shipped you will see “This order is marked as Shipped” above the list of products in the order. Click on View Order Details.
  3. Scroll down to the bottom of Order Details and you will see the date your order was shipped, the shipping method, and the tracking number, which should be a clickable link. Click the tracking number link and you will go directly to the latest tracking report on the USPS or UPS website.

Note: If more than one business day has passed since the shipping date and there is no tracking number please contact Customer Support at support@planet-tachyon.com.

Please Note:

Nothing in this website, collateral or printed materials, is intended to constitute medical advice or treatment. For individual health issues or treatment options first consult a qualified health care provider. It is advised to remain under physician's supervision throughout any major health issues.

 

 

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