Satisfaction Guarantee

Product Returns Policy

Retail Customers

• Products may be returned within 30 days of purchase for any reason for a full refund of the product price, whether they are used or unused.

• Shipping charges are non-refundable.

• Products returned 31–60 days after purchase are eligible for store credit only.

• Empty containers or damaged products are not eligible for a refund or store credit.

---

Professional Discount Customers (Distributors)

Distributors may return unused, unopened, and resalable products in their original packaging within 30 days of purchase.

• Eligible returns will receive store credit only. Cash, check, or credit card refunds are not available.

• Products that are used, opened, damaged, or otherwise not in resalable condition are not eligible for return, exchange, or store credit.

• Returns received that do not meet these requirements may be denied upon receipt.

• Excessive returns of non-resalable products (three or more orders) may be considered abuse of the return policy and may result in future returns being denied and/or cancellation of the distributor account.

---

Closeout Sale Items

All closeout sale items are final sale. No returns, exchanges, or credits will be accepted.

---

Return Processing

Please allow 5–7 business days after your return is received for your refund or store credit to be processed.

Please note:

• Returns received without an approved Return Authorization number are subject to a 20% restocking fee.

• If an order qualified for free shipping, the original shipping cost incurred by Advanced Tachyon Technologies (ATTI) may be deducted from the refund or store credit.

• If your order included a free promotional gift and your return brings your order total below the qualifying promotional threshold, the promotional gift must also be returned. If you prefer to keep the promotional gift, its retail value may be deducted from your refund or store credit.

• Prepaid return shipping labels are provided only for shipping errors or other return situations that have been reviewed and approved in advance by our Customer Support team. For all other returns, customers are responsible for all return shipping costs.

---

How to Return a Product

1. Review the Product Returns Policy above to confirm your item is eligible for return.

2. Log in to your account and select My Account > Orders.

3. Locate the order containing the item(s) you wish to return and click Return Item(s).

4. Select the quantity you are returning.

5. Complete the required fields:

   • Reason for Return

   • Return Action

   • Comments

6. Click Submit Return Request.

Our Customer Support team will review your request and respond within 48 business hours (excluding weekends and holidays) with approval and return instructions, if applicable.

---

Cancelling or Changing an Order

Please be aware that we strive to ship all orders within 24 hours of receipt (excluding weekends and holidays). If you need to cancel or modify an order, please contact Customer Support at support@planet-tachyon.com as soon as possible.

European Customers: Please note that due to the time difference between our corporate headquarters in Colorado and our fulfillment center in the Netherlands, your order may ship before our Customer Service office opens in the morning.

---

Tracking Your Shipment (USA Orders)

If your order number begins with 5, your order shipped from our USA warehouse.

To view your tracking information:

1. Log in to your account.

2. Select My Account > Orders.

3. Locate your order. If it has shipped, you will see Shipped.

4. Click the order number to view the order details.

5. Scroll to Order Shipping Details to find:

   • Shipping date

   • Shipping method

   • Order tracking number

6. Click the tracking number to view the latest carrier tracking updates.

Need Help?

If more than one business day has passed since your shipment date and tracking information is still unavailable, please contact Customer Support at support@planet-tachyon.com.

European Orders

If your tracking number consists of your order number followed by a dash and additional numbers, please contact Customer Support at support@planet-tachyon.com for tracking assistance.

---

Policy Updates

Advanced Tachyon Technologies (ATTI) reserves the right to modify or update its policies, promotions, and offers at any time without prior notice.

If you have any questions regarding your eligibility for a return, the condition of your products, or the return process, please contact Customer Support before submitting your return request. We are happy to help and determine whether your return meets the requirements of this policy.

---